Acceptable Use & DMCA — filxo Links

This Acceptable Use Policy (“AUP”) governs usage of filxo Links. It complements the Terms of Service and incorporates by reference our Privacy Policy.

1. Intended use

filxo Links is designed for ephemeral business and personal file sharing: deliver documents, creatives, installers, bundles, and redirects you are entitled to transmit to willing recipients, with analytics for senders inside our dashboards only as described in-product.

2. Prohibited conduct

You may not:

• upload or link to illegal content, including child exploitation material, trafficking facilitation, unlawful controlled substances, or weapons or explosives offered in violation of law;
• upload, host, or link to pornography or other material whose primary purpose is sexually explicit content unrelated to lawful business or personal sharing described in Section 1. Violations may result in immediate takedown and termination of your access. Serious or repeated violations may lead to referral to authorities or legal process in line with Section 6. Content depicting minors remains illegal regardless of intent (see Section 3 below).
• publish non-consensual intimate imagery, “doxxing,” or other harassment material meant to harm identifiable individuals without lawful authority;
• distribute forged government IDs, counterfeit credentials, or counterfeit commercial goods when prohibited by applicable law;
• distribute malware, ransomware, spyware, or code intended to exploit devices, steal secrets, credential harvest, or degrade availability without authorization;
• infringe third-party copyrights, trademarks, trade secrets, confidentiality, or publicity rights;
• use automation to abuse quotas, brute-force short link codes, or degrade service reliability;
• send unsolicited bulk messaging or violate anti-spam laws (CAN-SPAM, CASL, ePrivacy frameworks, etc.) when using notifications;
• mislead recipients via phishing, spoofing regulated industries, or misrepresenting filxo;
• upload regulated data categories (HIPAA PHI, PCI cardholder environments, bank secrets without controls) inconsistent with legal duties you owe data subjects or regulators—filxo Links is not a HIPAA BA offering unless contracted otherwise;
• engage in sanctioned-country circumvention or export-controlled distribution;
• attack, scan, fuzz, disrupt, or attempt unauthorized access to our systems outside coordinated disclosure;
• provide “bulletproof” hosting knowingly enabling listed abuses;
• circumvent technical measures, court orders disabling specific distributions, or other restrictions we impose to mitigate harm.

3. Child sexual abuse material

Child sexual abuse material is illegal. Where we identify such content, we remove it, preserve records as required by applicable law, and report to competent authorities, including the National Center for Missing & Exploited Children (NCMEC) when U.S. obligations apply. Nothing in this policy restricts our duty to cooperate with lawful orders.

4. How to report abuse

Recipients can use our report flow—for example, open the short link route /your-link/report on the short domain (where deployed) to reach the form at app.filxo.com/report with the correct short link code, or follow the “Report this link” entry point from download pages we host. For law enforcement, trademark, or urgent safety issues, contact abuse@filxo.com. For general product questions, use our contact form.

5. False or abusive reports

Do not misuse reporting tools to harass users, censor lawful speech, or spam our team. Bad-faith or fraudulent reports may lead to warnings, loss of reporting privileges, account termination, or referral to authorities where appropriate.

6. Investigations and enforcement

We investigate credible abuse reports promptly. Responses may include throttling queues, hashing known bad samples, banning accounts, blocking salted IP hashes or related identifiers, alerting payment processors, cooperating with lawful requests, notifying victims when safe, preemptively expiring risky links, or permanently deleting assets. Repeated violations may escalate to law enforcement liaison.

7. Proactive and technical measures

We use layered protections that may include blocked dangerous file extensions, filename and path-safety checks, file-type consistency checks where applicable, rate limits, privacy-preserving upload signals that help us act after validated reports, and manual review when abuse is reported. We do not screen uploads with automated content classifiers or filename keyword bans for ordinary words in v1—legitimate titles are not rejected for containing terms that also appear in film, book, or academic names. These measures reduce certain risks but do not replace your legal duties and cannot catch every abuse pattern.

8. Intellectual property (general)

Some disputes arise under copyright and trademark laws outside any single country. We evaluate notices under applicable law and our operational capacity, even when a specific U.S. safe-harbor framework does not formally apply.

9. United States copyright notices (DMCA-style)

We take copyright complaints seriously. Even if we are not listing a U.S. Copyright Office designated agent at this time, you may send a good-faith infringement notice with the following elements so we can investigate quickly (modeled on 17 U.S.C. §512): (i) identification of the copyrighted work or a representative list; (ii) identification of the material and its location (URLs or short codes); (iii) your mailing address, telephone number, and email; (iv) a statement that you believe in good faith use is not authorized; (v) a statement under penalty of perjury that you are authorized to act for the owner; (vi) your physical or electronic signature.

Send notices to:
filxo — Abuse / Copyright
abuse@filxo.com

Designated agent registration. Operators seeking U.S. statutory safe harbors under §512 often register a designated agent with the U.S. Copyright Office DMCA Designated Agent Directory. filxo may complete or update such registration independently of this policy; absent an active directory listing, handle notices through the contact above.

10. Counter-notifications (United States)

If your material was removed following a U.S. copyright complaint and you believe removal was a mistake, you may reply with a counter-notification that includes, at minimum:

• your signature and contact information (name, address, phone, email);
• identification of the removed material and where it appeared;
• a statement under penalty of perjury that you believe the material was disabled because of a mistake or misidentification;
• consent to the jurisdiction of the federal district court for your address (or where we operate) and that you will accept service of process from the notifier.

Counter-notifications must follow applicable law (including 17 U.S.C. §512(g)); improper filings may have legal consequences. Submit counter-notices to abuse@filxo.com.

11. Repeat infringers

Accounts or users who are subject to repeated, verified copyright infringement notices may have access terminated or substantially limited. We do not guarantee a fixed numeric “strike” count in every jurisdiction—each case considers severity and history.

12. Trademark issues

Email abuse@filxo.com with registration numbers, infringing examples, and rationale. We escalate obvious impersonations quickly.

13. Transparency

When permitted, we summarize aggregate removals in periodic transparency posts; specific accounts may remain confidential absent legal processes.

14. Survival

Remedying abuse does not waive other remedies enumerated in Terms or law.